AiHouse

Privacy Policy

Last updated: January 23, 2024

【Guangdong Sunvega information technology Co., Ltd.】, a Guangzhou company (“Sunvega,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy and this Privacy Policy (“ privacy policy”) sets out the basis on which we process any personal data we collect from you, or that you provide to us.

SUMMARY of Key Points

What information do we collect from you?

We collect and process information you give us when you register and use our services. This includes technical and behavioral information about your use of our services/product. We also collect information about you if you visit our website.

How will we use the information about you?

We use your information to provide services to you and to improve and administer it. In order to provide an effective service, and where we have determined it is in our legitimate interests, we use your information to improve and develop our services, prevent crime and ensure user’s safety. Where we have your consent or in order to perform the contractual obligation for you, we will use your personal data to serve you targeted advertising and promote our services.

Who do we share your information with?

We may share your data with our affiliates and authorized business partners who help us to deliver the services/product to you.

How long do we keep hold of your information?

We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and exercise our rights in relation to the information involved.

Where we do not need your information in order to provide the service to you, we retain it only as long as we have a legitimate business purpose in keeping such data or where we are subject to a legal obligation to retain the data. We will also retain your data if necessary for legal claims.

Your Rights

We offer you settings to control and manage the personal data we have about you. You also have the following rights: you can ask us to delete your data, to change or correct your data, to provide a copy of your data and to stop using some or all of your data. For more information about how to make these requests, click here. You can also contact us using the contact information below, and we will review your request in accordance with applicable laws.

How will we notify you of any changes to this Privacy Policy?

We will notify all users of any material changes to this privacy policy through a notice on our website or by other means. We update the “Last Updated” date at the top of this privacy policy, which reflects the effective date of this privacy policy. By accessing our website or using our services/product, you acknowledge that you have read this privacy policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.

I. What kinds of information do we collect?

1. The personal data we collect

To provide our services for you, we may ask you to provide your personal data necessary to provide our services to you. According to the services you choose, we may collect one or more kinds of the following information:

● Your profile information:You give us information when you register your Aihouse platform account, including your username, email address, telephone number, work industry, and region of residence.

● Login information:When you visit our website, we will automatically receive and record the information in your browser and computer by using cookies, including but not limited to the following: the record of webpage you visit, date and time of access, browser information you use (type, time zone, plug-ins, language, font, canvas image rendering hash value, etc.), the mouse and keyboard operation information on the page, software and hardware features, network link information (IP address, port, network protocol, etc.), and other data.

● Account information:When you place an order through our website, we may ask you to provide your banking account, shipping address and contact information.

2. Information from third parties

Sunvega may obtain data from business partners or a third parties through legal channels. For example, we will obtain relevant data from public and commercial third-party sources to support our services, if permitted by law. In general, you can browse the public information of Sunvega website without providing personal data. In order to provide you with services, Sunvega will protect, use and disclose your personal data in accordance with the provisions of this privacy policy.

3. Information you provide to us

We collect information you provide us in response to a survey. If you respond to our online survey, your individual responses will be used for the purpose of the survey and will be shared with other organizations, as explained to you when you participate in a survey. We may also use aggregate data from these surveys in the same way.

We also collect information you provide to us in correspondence. The personal data we may collect in order to contact you may include: your name, username, region of residence, email address, telephone and other similar personal data.

4. Cookies

When you visit relevant websites of Sunvega or use services provided by Sunvega we may identify your identity through small data file. These data files may be cookies, Flash Cookies, or other local storages provided by your browsers (collectively referred to as "Cookies").

We use Cookies to analyze the flow of information, customize the services, content and advertising, measure promotional effectiveness and promote trust and safety. In particular, we use the following types of Cookies:

Security Cookies: We use security cookies to authenticate users, prevent fraudulent use of login credentials and protect user data from unauthorized access by third parties.

Preference Cookies: We use preference cookies to remember information that changes the way the site behaves or looks, such as preferred language. For example, Cookies remember your login credentials so that you do not have to enter them every time you access the service.

Analytics: We use analytics tracking technologies to analyze how you use the website, including which pages you view most often, how you interact with the content, measure any errors that occur and test different design ideas. The information is used to report and evaluate your activities and patterns as a user of our website. For example, [we may test new 3D models to help us decide which types of 3D models are most popular among our users].

Advertising and measurement: Our website uses advertising and measurement tracking technologies. These tracking technologies help us and our advertisers show you relevant advertising and measure the performance of ad campaigns. We also use these technologies to promote the Aihouse platform on the other platforms and websites and measure their effectiveness. For example, we will learn from our advertiser about whether you viewed their products or bought something so we can learn how effective the ad was. If you’ve already shown interest in an ad, we might show you it again, or we might limit the number of times we show it to you.

Cookies help us and our authorized partners (set out below) understand which part of our services are most popular because cookies help us check which pages and features visitors access and how long they spend on these pages. With this information, we can effectively improve our services and provide you with a better experience. Cookies facilitate us and our authorized partners understanding which advertisements you have seen so that you do not receive the same advertisement every time you access the service. Cookies help us and our authorized partners provide relevant content and advertisements for you by collecting information about your use of our services and other websites and Apps.

The types of information that we collect through Cookies include: [username, phone number, email address, country]. In addition, security preferences information include IP address, browser information (heading, JavaScript), timestamp and language.

You may choose to accept or decline cookies. Please understand that some of our services can only be implemented through Cookies. If you use a Web browser to access the service, you may configure the browser to accept all cookies, reject all cookies, or notify you when sending cookies. Browsers are different from each other, so please check the browser's Help menu to learn how to change your Cookie preferences. Your device's operating system may also contain additional Cookie controls. If you choose to reject cookies, this may prevent you from taking full advantage of our websites and services.

Webpages often contain some electronic images (called "single-pixel" GIF files or "Web beacon"). The use of Web beacon helps the websites calculate the users who browse the webpages or which cookies they access. We will collect information on browsing the webpages through Web beacon, such as the address of the page you visit, the address of the invoked page you have visited previously, the time you spent on the page, your browsing environment, and display settings.

Necessity to provide data to us

You are not obligated to provide any personal data to us and it is up to you whether to provide your data to us or not. However, please note that without some of your information, we may not be able to perform some or all of our obligations to you under the applicable User’s Service Agreement or provide you with all of our services. For example, [if you don’t provide your email address to us, you may not be able to sign up for and access our software.]

II. How do we process personal data of minors?

Sunvega is not directed at children under the age of 18. If you believe that we have personal data about or collect from a child under the relevant age, please contact us at ip@3vjia.com.

III. How will we use the information about you?

1. To fulfil a contract, or take steps linked to a contract: this is relevant where you purchase products or services from us. This includes:

● Taking payments.

● Communicating with you.

● Providing customer services and arranging delivery or other provision of products or services.

2. As required to conduct our business and pursue our legitimate interests, in particular, to:

● Verify your identity.

● Provide details of products and services you have enquired about or which you have requested, and communicate with you including responding to any comments or complaints you may send us.

● Conduct big-data statistics for purposes of optimizing service performance.

● Share your contact information with our global branches for internal management and back office support purposes.

● Maintain the integrity and security of our data technology systems for storage and processing of your personal data.

● [Create user/customer insights based on transactional behavior and/or demographic segments to drive targeted direct marketing and also carry out market research and surveys.]

● Investigate any complaints received from you or from others, about our products, services or our website.

● For compliance, regulatory and legal purposes including in connection with legal claims which concern us (including disclosure of such information in connection with legal process or litigation).

You can obtain further information on the legitimate interests balancing exercises which we have carried out by contacting us using the contact details provided below.

3. Where you give us consent:

● We will send you direct marketing in relation to our relevant products and services, or other products and services provided by us.

● We place cookies and use similar technologies in accordance with our cookies policy (see above paragraph on "Cookies") and the information provided to you when those technologies are used.

On other occasions where we ask you for consent, we will use the data for the purpose which we explain at the time.

4. For purposes which are required by law:

● To ensure compliance with applicable laws and legal processes including, but not limited to, use in connection with legal claims, compliance, regulatory, tax, investigative purposes (including disclosure of such information in connection with legal process or litigation and to law enforcement agencies).

IV. Who do we share your information with?

Your personal data will be kept in strict confidence and will only be shared with data recipients of the types listed below.

1. Sunvega’s affiliates

We are the data controller of your information, which means we have the right to decide how to process your personal data and for what purpose. In order to facilitate our provision of services to you, or recommend information that may be of interest to you, or protect the personal and property safety of Sunvega or users or the public, your personal data may be shared among Sunvega's affiliates.

We will only share personal data as necessary to provide maintenance service or post-sales support. A list of our affiliates and their contact details can be found here:

[Company Name]:Guangzhou ZhiaiZhijia Technology Co., Ltd.

Email:honganyan@i72.com

Telephone: 86-020-38844660

2. Authorized partners

We may share the categories of personal data listed above with service providers and business partners to help us perform business operations and business purposes, including transaction fulfilment, deliveries, marketing, analytics and advertising. These service providers and business partners may include:

● [Local software distributors or resellers in your region of residence, who may receive the information you choose to provide, including username, email address, telephone, work industry and region of residence to fulfill the transaction.]

● [Local software distributors or resellers in your region of residence, who may receive the information you choose to provide, including username, email address, telephone, work industry and region of residence to fulfill the transaction.]

3. Law Enforcement Authorities

We may disclose some of the information we collect to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety and security of Sunvega, our affiliates, users, or the public.

V. Where do we store your personal data?

The personal data that we collect from you will be transferred to, and stored at Hong Kong , China, which is outside of the European Economic Area (“EEA”).

Where we transfer your personal data to countries outside of the EEA, we do so under the European Commission’s model contracts for the transfer of personal data to third countries (i.e. standard contractual clauses) pursuant to Commission Implementing Decision (EU) 2021/914 or in line with any replacement mechanism approved under EU law. For a copy of these Standard Contractual Clauses, contact us at: ip@3vjia.com.

VI. How long do we retain your personal data?

When you register for an account and create an Aihouse ID, we process and keep most personal information we process on your behalf for as long as you are an active user of our Services and Software. We delete certain personal information we collect about you when we no longer have a business reason to retain it. Additionally, there is some personal information we need to retain even after you close your account to comply with business and legal requirements, such as personal information related to our contract and business transactions with you, which we retain for [60] months after your last interaction with us.

Where we process your personal data for marketing purposes or with your consent, we will process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in the future.

Where we process your personal data in connection with performing a contract, we keep the data for [60] months from your last interaction with us. Where we process personal data for site security purposes, we retain it for [60] months.

Notwithstanding this, we may retain your personal data to assist with any government and judicial investigations, to bring or support legal claims or civil, criminal or administrative proceedings.

After the storage duration is exceeded, we will delete your personal information or anonymize your personal information in accordance with the applicable laws.

If we cease operation, we will promptly cease the activities of collecting your personal information in accordance with applicable law, notify you of the cease of operation by delivering the notice one by one or making a public announcement, and delete or anonymize the personal information we hold about you.

VII. Security

We take steps to ensure that your information is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example, by encryption, we cannot guarantee the security of your information transferred via the internet, which means any transmission is at your own risk.

We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk that may be posed to you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

VIII. Your Rights

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in applicable data protection laws. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an data protection authority where you live, work or where you believe a breach may have occurred.

We usually provide free access, correction, update and deletion services, but reserve the right to charge a reasonable fee for your data access request.

IX. How will we notify you of any changes to this Privacy Policy?

The privacy policy may be subject to changes. We will release any change to the privacy policy on this page, and where appropriate, we will push and send notices via [wesupport@aihouse.com] or otherwise make clear the specific content of changes.

X. Contact Us

If you have any questions, opinions or suggestions about this privacy policy, or if you want to exercise any rights, or if you have any requirements to discuss with us, please contact our personal data protection department in the following way:

Email address: ip@3vjia.com

Company:Guangdong Sunvega Information Technology Co.,Ltd

Address: 902,9/F,No.15 Software Road,Tianhe District,Guangzhou City,Guangdong

In principle, we will respond to your request within 15 working days. If the data protection laws and regulations in your jurisdiction have special provisions, we will respond to your request within the time required by the corresponding laws and regulations.

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